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OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

121 ratings and 94 comments received in the last 90 days.

24 March 2026

I believe that we achieved a deal that was good for both of us. Between placing the order and taking delivery there were a number of issues (beyond the dealers control) that disrupted the process. Emily dealt with them all well.

24 March 2026

Excellent.

24 March 2026

No dramas, very efficient and professional

24 March 2026

Professional and informative. Nothing too much trouble. Pro active

12 March 2026

Everyone was friendly, knowledgeable and helpful

11 March 2026

Made every effort to bring about a fair deal.

04 March 2026

Listers Boston BMW were fantastic. We have a local BMW dealership just a few miles from where we live but we chose to drive an hour each way to visit Listers as their customer service is so good. They make you feel like a true valued customer.

03 February 2026

I only went in to enquire about prices and came out with a new car! The service I received was excellent, from point of order to car collection.

18 January 2026

Extremely knowledgeable and friendly team who all showed great enthusiasm and professionalism throughout our transaction

16 January 2026

Excellent service

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14 January 2026

Great service from start to Finish

14 January 2026

Staff were brill.

12 January 2026

Emily Ball at Listers BMW handled the entire process very professionally and smoothly from initial enquiry, transaction/ordering process, post-order enquiries and collection day.

26 March 2026

Very happy with the service

25 March 2026

Big thank you goes out to Kirsty Mander, the Service Advisor, at Listers Mini, in Boston UK. Kirsty, was so quick to sort us out a new tyre, as the MOT would have failed, also thank you to Glen Haines, Vehicle Technician for complete MOT, & new tyre.

23 March 2026

Always a pleasure to use Listers Boston. Friendly and helpful staff and happily recommend to others.

21 March 2026

Lewis was great when I arrived to drop the car off for investigation on steering. He also arranged a loan car as I live 30 mies away. Complaint paying for loan car when my vehicle is still under warranty.

19 March 2026

Good communication. Work completed quickly, loan of very nice car. But most of all really nice team of people that are always welcoming and engaging.

19 March 2026

As always Lister Boston were gleaming

18 March 2026

Efficient staff and excellent customer service

18 March 2026

The overall experience was good but thought the wait to see a service rep was too long. Especially as I had travelled and was supposed to be at work.

17 March 2026

The service was efficient, polite and respectful. Unfortunately, I had booked a minor repair which could not be completed but this was explained to my satisfaction. Thank you for your efforts.

15 March 2026

Politeness and kindness

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15 March 2026

Best staff very helpful makes you feel at home

13 March 2026

Provided required tyres to ensure MOT requirements at short notucr

11 March 2026

Very quick response in sorting the car out from initial in

08 March 2026

Courteous, and efficient service from both Finlay and Lewis. Thank you.

04 March 2026

Excellent service as normal

04 March 2026

i was able to stay on site and work .

04 March 2026

I had both of my BMW cars serviced and MOT'd on the same day; Thursday 26 March 2026 and I will only be completing one of the surveys you have sent. As always, the staff at my centre were brilliant, flexible and very helpful. Much achieved overall.

03 March 2026

The service team were very good and helped to get my partner back from the service place as I had to go to the Lincoln hospital for 1-30

03 March 2026

Friendly staff on reception, person at service desk also very helpful, done on time.

02 March 2026

The work was carried out properly and I was kept informed of progress.

02 March 2026

Always had a good service, staff always helpful and polite

01 March 2026

Fantastic staff and service. Findley was professional and excellent at his job and makes you feel an important customer . Adam the car salesmen is great at his job always makes a point of having a little chat making you feel a valued customer

01 March 2026

Kept updated and Hayley was very polite and explained everything

01 March 2026

Brilliant service

27 February 2026

Faultless

27 February 2026

Very friendly staff, helpful and ease

26 February 2026

I was asked if I wanted my car washed and cleaned when I dropped car off the day before service. When collected the car had not been washed.

26 February 2026

Nice coffee

26 February 2026

Excellent service and communication from the Boston team now

25 February 2026

Sorted out car issue and had car read on my return.

24 February 2026

Very friendly, helpful people. Great service.

24 February 2026

Service and mot completed in a timely manner. Good advice given by technician on the day.

24 February 2026

The staff at the service centre are friendly and helpful. The work was completed as agreed and on time. The only issue I have experienced in dealing with the centre for both Mini and BMW is a difficulty in getting through on the phone .

24 February 2026

Disappointed that the fault cannot be replaced yet and no date given however staff as helpful as they could be and apologetic

24 February 2026

Car was collected on time - work was done efficiently - car valeted - and returned back to me - No issues whatsoever

23 February 2026

Easy to book appointment, warm welcome on arrival. Offered drinks. Recall starter replacement took as been told. Received car washed.

19 February 2026

Friendly and welcoming staff. Finlay in particular always treats me with courtesy and a genuine desire to provide excellent customer service. Lee the technician provided a very clear and understandable breakdown of the vehicle check and MOT.

19 February 2026

The work was done what I asked for, but i wait 5 days to be sorted, and on the end appears other issue that was not previously, The emergency call was disconnected when the repair the antena, and I needed to go pay other 200£ to a garage to fix.

17 February 2026

The service was excellent especially from Finlay.

15 February 2026

Because everything we were told was done professionally and efficiently. We were kept informed at all times by friendly, knowledgeable staff.

14 February 2026

Should have told in advance before failing car for number plate noticeable on approaching the carry current mot did not run out till March could have informed me and staff were rude when this was pointed out

12 February 2026

Hayley Garner offered a professional, yet personal service. The information and timings were spot on. She has great customer service skills and I would say the best I have come across in 30 years at the branch. Thank you and please share with her.

11 February 2026

The service was completed as expected.

11 February 2026

Hayley was great. Answered my questions. Job completed satisfactorily

09 February 2026

Excellent service

09 February 2026

Went as planned

08 February 2026

No fault to find

07 February 2026

I asked a question about my 24 month dealership warranty And was told I'll get someone to talk to you Never happened Plus the car wasn't washed very well Dirty on the roof and wheels

07 February 2026

Always excellent service

05 February 2026

BMW provided outstanding service on short notice. Excellent customer care, quick turnaround, and a helpful video showing my car's vital parts. Professional, transparent and reasonably priced. Love how clean the car was after the service.

03 February 2026

Timely, courteous, and professional.

03 February 2026

Because bmw Boston scheduled in my car at short notice for a repair just because before we were due to travel to Spain in our car. They also checked it over ready for our trip! Excellent service!

03 February 2026

Very helpful staff very accommodating they got me a Saturday appointment wich helped me out the service is second to none

02 February 2026

Did not hear from sales team after request. Apart from that everything was completed with no issues regarding the recall

02 February 2026

The service agent, Hayley was extremely helpful & friendly. She understood my requirements and made sure they were followed. She went above and beyond to get me the information I asked for. Most importantly she kept me updated & called when expected.

01 February 2026

Very helpful and job done on time

31 January 2026

With this visit, no issues, everything done as requested and the car returned clean. Thank you

31 January 2026

Great experience as usual getting my car serviced. Finlay the advisor kept me updated with the process and the job was completed in 2 hours.??

31 January 2026

We were looked after very well and our advisor, Lewis Machin, was efficient, courteous and helpful.

29 January 2026

Lewis was excellent, very calm and courteous but the warning light came on again the second time I used the vehicle despite handing over hundreds of pounds, so not happy really.

26 January 2026

Friendly and welcoming staff

25 January 2026

The technician left a large bundle of paper towel wedged under my car close to the rear wheel, which left me wondering if he had completed the job correctly.

25 January 2026

Pleased with service and kept me updated.

24 January 2026

this is what I expect.

24 January 2026

Very helpful and professional

21 January 2026

Not at all helpful or friendly didn't even offer us a drink

18 January 2026

The whole process was easy and everything was done to my satisfaction. Very pleasant staff and professional in their attitude. Thank you.

17 January 2026

All service work carried out as planned and timely.

17 January 2026

Recently visited for a recall of starter motor motor to my BMW 320i . Throughout the process I was pleasantly surprised by the thoroughness of both Service Advisors Hayley Garner and Finley Jennings.

15 January 2026

We cannot fault the overall service we get from Listers Boston, everyone is helpful, polite and efficient.

15 January 2026

The staff was very friendly and welcoming and Lewis throughout the service was able to answer all our questions.

12 January 2026

I found the service and feedback was good. I had a courtesy car for 4/5 days, ( due to weekend and bad weather),which was really helpful. Unfortunately things went a little sour when I picked the car up. Only 4 miles worth of diesel in the car and...

12 January 2026

Prompt service and necessary work completed in good time.

11 January 2026

Simply marvellous

11 January 2026

Quality of the service

10 January 2026

excellent service

10 January 2026

Attended because of a recall, was told 3 hours but no communicatiin and lasted all day. This is the second recall and always comes out with a list of service items for which BMW are just too expensive.

08 January 2026

I was disappointed to be without my car for so long.

06 January 2026

Fast, friendly, expert service with the car health video and car wash included. Virtually instant electronic comms for any issues the team find with clear pricing and low pressure guidance on urgency for any additional work.

06 January 2026

Lewis in the service team is a real credit to BMW Listers. Clear, honest & timely communication & always does what he says. BMW Listers is not my closest or most convenient BMW garage, but I am willing to travel further to receive the great service.

03 January 2026

Fast and efficient service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Listers Boston BMW

Address

Sleaford Road, Boston, Lincolnshire, PE21 7PQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 18:00
Sun:CLOSED

Phone

01205 350000

Map

Areas served

Boston as well as surrounding areas including Spalding, Skegness, Sleaford and Horncastle

View map

Address

Sleaford Road, Boston, Lincolnshire, PE21 7PQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed<br />

Phone

01205 358974

Map

Areas served

Boston as well as surrounding areas including Spalding, Skegness, Sleaford and Horncastle

View map

Address

Sleaford Road, Boston, Lincolnshire, PE21 7PQ

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:Closed
Sun:Closed<br />

Phone

01205 350000

Map

Areas served

Boston as well as surrounding areas including Spalding, Skegness, Sleaford and Horncastle

View map

Address

Sleaford Road, Boston, Lincolnshire, PE21 7PQ

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:Closed
Sun:Closed<br />

Phone

01205 350000

Map

Areas served

Boston as well as surrounding areas including Spalding, Skegness, Sleaford and Horncastle

View map

Address

Sleaford Road, Boston, Lincolnshire, PE21 7PQ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:Closed
Sun:Closed<br />

Phone

01205 350000

Map

Areas served

Boston as well as surrounding areas including Spalding, Skegness, Sleaford and Horncastle

View map